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RETURNS & REFUND POLICY

RETURNS & REFUND POLICY

 It is our endeavor to provide you with the best possible customer service and hence we permit returns and exchanges as long as the product/s are unused, unwashed, defective/damaged, and are returned in saleable condition with all original packaging, tags and invoices.

You are required to inform us within 48 hours of receiving the package on lotusfashioncare@gmail.com with your order number and the item(s) you wish to return/ exchange, else the goods will be considered sold and no further requests will be entertained. We will revert to your email within 24-48 hours with an appropriate solution.

You will be receiving credits in your LOTUSFASHION online account (COD/Shipping fee excluded, if any) for returns on discounted merchandise. These credits will be valid until used. A refund will be issued to your original mode of payment in case of a return on non-discounted merchandise. In case of an exchange, please mention the size you wish to receive as an exchange in the initial email. Exchange orders will be shipped upon receipt of the returned order.

  1. You are requested to inform us via within 48 hours of receiving the order on our email ID-lotusfashioncare@gmail.com. Any request received after the returnable window are not eligible for returns/exchange.               
  2. Our customer service will review the request and send you an email confirmation for initiating the return/exchange.                                             
  3. You are requested to please courier your order back to us to the address shared. Please email us at lotusfashioncare@gmail.com to inform us that you are sending the package back to us, with your order number and the courier tracking details.                                                                           
  4. Once we receive the products a closure will be provided to your request as per your preference i.e. credits, exchange or refund.

  5. To return your product, you should mail your product to: Wear House Address You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  6. Discounted or sale items will not be exchanged or returnable.

  7. Rs.300 will be deducted for every item returned as pickup and processing fee.

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