RETURNS & REFUND POLICY
It is our endeavour to provide you with the best possible customer service and hence we permit returns and exchanges as long as the product/s are unused, unwashed, defective/damaged, and are returned in saleable condition in with all original packaging, tags and invoices.
You are required to inform us within 48 hours of receiving the package on firstname.lastname@example.org with your order number and the item(s) you wish to return/ exchange, else the goods will be considered sold and no further requests will be entertained. We will revert to your email within 24-48 hours with an appropriate solution.
You will be receiving credits in your SILKBURRY online account (COD/Shipping fee excluded, if any) for returns on discounted merchandise. These credits will be valid until used. A refund will be issued to your original mode of payment in case of a return on non-discounted merchandise. In case of an exchange, please mention the size you wish to receive as an exchange in the initial email. Exchange orders will be shipped upon receipt of the returned order.
- You are requested to inform us via within 48 hours of receiving the order on our email IDemail@example.com. Any request received after the returnable window are not eligible for returns/exchange.
- Our customer service will review the request and send you an email confirmation for initiating the return/exchange
- We will organise the return pickup from you through our logistics partners. You are requested to keep the package ready with all original packing, tags and invoice copy. Please mention the below address on the sealed package:SURAT Wearhouse Once the pickup is organised you are requested to please ask the logistics partner for the courier slip at time of handing over the package.
- In the event of unavailability of reverse pick-up facility from your address, you are requested to please courier your order back to us to the address shared in Step 3. Please email us at firstname.lastname@example.org to inform us that you are sending the package back to us, with your order number and the courier tracking details.Once we receive the products a closure will be provided to your request as per your preference i.e. credits, exchange or refund.